The problem remains when changing the Reading Pane. Yes, you're right ...
it's the default view with the column titles reading across a row above the
messages. Any other thoughts?

"neo [mvp outlook]" wrote:

Near as I can tell, you are describing the default view for Outlook 2003
when the reading pane is displayed to the right. Do you get the desired
result when selecting View Reading Pane Bottom or Off?

"Cathy C" wrote in message
...
In other email subfolders, this row is present with symbols for the first
few
columns in a message's information and then From Subject Received Size.
Now,
on this Outlook installation, there are two columns: the first says
"Arranged
by Date" and the second one says "Newest on top." We have no idea how this
got set and can't seem to find the way to get it back. We've done a reset,
a
reinstallation, detect and repair, patches, updates. Appreciate any
suggestions.

Thanks,
Cathy