In article ,
=?Utf-8?B?S0ZpdHo=?= wrote:
I must be missing some other basic step.

Another thing to try is to make sure you are sending the message using
the TNEF wrapper. To do this, open the contact item of the recipient,
select the email address you will be using, right-click it, and choose
properties. If your Outlook version is earlier than 11, then there
will be a check box on the bottom of the panel that is labeled "Always
send to this recipient using rtf format." Make sure it is checked. If
you are using Outlook 2003, then there is a drop-down listbox labeled
Email Format. Drop that down and select always rtf format.

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Hollis Paul
Mukilteo, WA USA