Kim wrote:

no I cannot save either.

In which folder are they trying to save the attachment? Can they save it to
a different folder?

tells me to check permissions on the folder by right clicking,
properties. I see no way to check the permissions.

This may be a clue. Try emptying the Secure Outlook Temp Folder. See this:
http://www.howto-outlook.com/faq/securetemp.htm
--
Brian Tillman