OK, I've figured out what went wrong. In the KB article, it tells you to
“Click Start, point to Search, and then click All files or folders.”

If you do that, it doesn’t find it. You have to then click on “More Advanced
Options”, and tick the box for “Search Hidden Files or Folders” – otherwise
it doesn’t find the *.nk2, even when you have “View Hidden Files” etc enabled
normally.

Five of us searched for this file, and none of us realised you had to do
that – probably because normally, IMHO, you know where to find files, unless
they’re documents or something that the users have scattered all over their
C: drive, so you do a search on *.doc or whatever, and of course you’re never
searching for hidden files.

I think the instructions in the KB could be clearer, but thanks for your help.


"Russ Valentine [MVP-Outlook]" wrote:

There is no way to do so from within Outlook.
The only reported cause for this behavior is the one I've already stated.
I've never seen a report of a missing NK2 file for anyone who has the
feature working correctly and hidden files displayed. Yours is the first.
I'll ask around to see if anyone else can reproduce the problem. More
information would be helpful. Have you ever been able to find your NK2
files? What do you see in the default location?
--
Russ Valentine
[MVP-Outlook]
"Hogweed" wrote in message
...
With respect, I have been in IT Support for about 10 years, and have just
about mastered the basics now, so I feel I DO know how to view "hidden
files
and folders", "protected operating system files" etc., and to do a simple
search on *.nk2.

Your reply might have been more helpful and less patronising had you
suggested that there was, perhaps some way in which I could (from within
Outlook) locate the nk2 file on our network, as perhaps it might somehow
have
migrated there. My colleagues can't find their nk2 files either.

Anybody have any helpful suggestions?

Thanks



"Russ Valentine [MVP-Outlook]" wrote:

Not possible.
You must not have set your machine to show hidden files correctly.
Read the directions again:
http://support.microsoft.com/default...;EN-US;Q287623

--
Russ Valentine
[MVP-Outlook]
"Hogweed" wrote in message
...
Hi, my Outlook 2002 auto-completes a vast list of addresses when I
begin
to
type, which is fine, except an awful lot of them don't exist any more,
so
I
want to remove them.

I don't want to get into 3rd-party tools to edit the nk2 file - I just
want
to delete it and start again. But I haven't got one! Yes, I have my
machine
set to view all files etc, and have done a search on *.nk2 and there
simply
isn't one.

What do I do please?

Thanks
Roger