Clarify what you mean by "template." You need to pay attention to how you
created the address block in this template and to how you are actually
inserting the address.
To learn about ways to control how an Address is inserted into Word from
Outlook, take a look he
http://www.slipstick.com/contacts/insword.htm
http://support.microsoft.com/default...;en-us;q134901

More recent versions of Office (XP and 2003) are less predictable when it
comes to inserting addresses. Modifying AddressLayout in Word 2002/2003 will
apply only to addresses inserted into a document, but not to Envelopes or
Labels. The KB offers the following kludgy workaround:
http://support.microsoft.com/default...b;en-us;292127

--
Russ Valentine
[MVP-Outlook]
"ab" wrote in message
...
I have a template for labels in Word 2003. When I insert addresses from
Outlook the format of the address is not how it appears to be on the
address cards. Sometimes, the name is 'back to front' - other times, it's
correct. Although I have been using Word extensively for years, using
Outlook in this way is rather new to me. I would appreciate some help,
please.