Morgan Glines wrote:

When creating new profiles for users over-the-phone, I've seen this
usually default to the Exchange mailbox. Once in a while it defaults
to Personal Folders. Would be nice to predict which if this is
driven by something (e.g., whether the PC is connected to a domain?).
Have been walking people through creating profiles and just crossing
my fingers most of the time - what drives this setting / is there a
way to predict which way a profile will set up (other than checking
after the fact).

I haven't tried it, but it could be that if they add the Exchange account
first, Outlook will assume you want to use that as the delivery location,
but if you add the POP account first, that will be the assumption.
--
Brian Tillman