save a document (eg email with attachment) to
the contact record in the Public Folder

I'm not sure I understand what you mean by that. Are you trying to insert an existing mail message into the contact record as an attachment?
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"Alison" wrote in message ...
This is a recurring situation on 2 contact records we have in (different)
public folders. When we try to save a document (eg email with attachment) to
the contact record in the Public Folder, the system won't allow you to, and
asks if you want to save to the default folder instead. The default contact
record has set itself up in the user's personal contacts folder. We have
tried copying the default record back to the Public folder & deleting it in
personal contacts, but it appears again.

Can anyone explain what causes this?