Well that explains it in part. You didn't do an upgrade of Outlook at all. You did a new installation.

We have no way of knowing what Outlook might have shown you as the default location for publishing the form because we know neither the type of form, nor the steps you used to create it. If you published it to the Personal Forms library, you'll be able to access forms there only if you use the original .pst file as the default information store for the new Outlook mail profile.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

wrote in message ups.com...
Well for Windows XP it was a clean install so we also installed a fresh
copy of outlook.
The forms were published to the default location which outlook
recommended after designing the form.

"Sue Mosher [MVP-Outlook]" wrote in message ...
Why (and where) did you copy the .pst file if this was an upgrade? Did you publish the forms to a folder or to his Personal Forms library?

wrote in message oups.com...

Thanks a lot for the quick reply!

You are right, I should explain a bit more detailed. The PC is not on a
network and therefore we don't use exchange. It is setup as a single
user desktop PC for one of my customers. I have published the forms in
the outlook folder and it all worked fine. He was able to use the extra
fields in his contacts, fill them with data and use them to sort his
contacts.

The problem only started when he upgraded from Windows 98 to Win XP and
from Outlook 2000 to Outlook 2003. We have copied over the .pst file of
his old configuration but we can't find the custom forms anymore.

I have created custom forms in Outlook 2000 (Windows 98) and upgraded
now to Outlook 2003 (Win XP). What is the correct way to make the
custom forms also available in Outlook 2003? Is there a way to import
those forms or do I need to redesign them?
I would be very grateful for some advice.

Thanks
Bernd