ok will try and if it works or doesn't thanks so much for your help

"Gordon" wrote:

shirley wrote:

it is just for my mail not for my personal folder


Two things. Firstly, are you SURE that the password has actually been
changed? Very often Outlook asks for a password when the Email server is
down. Check on the status page of your ISP for any mail server outages.
If that's not the case, and Outlook is still asking for a password, (by the
way, the ONLY way to change that is to log on to the master account with
your ISP and change it there - are you SURE that your children are capable
and have the information to do that?) just type in the password as you know
it to be.

--
Gordon Burgess-Parker
Interim Systems and Management Accounting
www.gbpcomputing.co.uk