"Allison" wrote in message
...
hi

outlook express hangs after one procedure ie looking at one email.....
then
computer needs to be rebooted to look at the next one...

I have recently received an email which may be the cause... as the problem
occurred immediately after it came in.

I can't delete this email because as soon as the email is highlighted the
programme hangs. I have tried turning off the preview pane and right
clicking
and deleting it with no effect.

It has an attachment. I know the person who sent it and he runs anti virus
software on incoming and outgoing emails.

We run norton 2006. We have tried to scan email files for virus using this
and something from Panda we found on the internet and also one from
microsoft
beta version... all of these fail to find any virus.

PLEASE tell me how to delete it, and how to cure the problem?

thanks
allison


First, turn off Norton's email scanning. It provides no added protection
and can cause problems.

Then click View | Layout and turn off the Preview Pane. You should now be
able to delete the message. You should also be able to delete it from the
mail server's Web interface.

--
Frank Saunders, MS-MVP, OE/WM
http://www.fjsmjs.com
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