The diagnostic program started up on its own after the 2nd reboot. First
reboot asked if I wanted to start Outlook in safe mode. When that didn't
work and I started outlook for the 3rd time it asked me if i wanted to run
the diagnostic tool.

Ricardo

"John from Puget Sound" wrote:

I don't recall it ever getting a migrating dialog. For me it shows my old
email but complains that data file can not be found. Where did you find the
diagnostic program, what's the name to search for it? Thanks & good luck.

"Ricardo N" wrote:

When I start Outlook the "Configuring Outlook" pop up saying it's migrating
account settings comes up. That is as far as it goes because it locks up.
I've tried starting it in safe mode and running the diagnostic program. Is
there a way to get it to not import settings?

Thanks,

Ricardo