That's normal behavior if you're using Word as your email editor. Turn off Word as the editor before starting a session where you want to publish message forms from existing messages.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Debbie Hadsel" wrote in message ...
I'm using Outlook 2003 (11.8010.6568) SP2. After poking around a little more
I find that I can open a message I've received from someone else, then go to
Tools-Forms and the "Publish Form As" shows up there. However, this command
does not show up if you are in a new mail message, a reply to an existing
message, or a forward to an existing message.

I could not locate the "Publish Form As" command when going to
View-Toolbars-Customize.

"Sue Mosher [MVP-Outlook]" wrote:

The version of Windows shouldn't matter. You didn't tell us the version of Outlook.

In any case, you might want to try resetting the menu bar in View | Toolbars | Customize.

"Debbie Hadsel" Debbie wrote in message ...
We recently upgraded to Windows XP. In our prior version of Windows, I was
able to type a new mail message in Outlook, then choose "Tools-Forms-Publish
Form As" and give the form a name and save it to my Personal Forms Library.
When I needed this particular message, I could go into Choose Form-Personal
Forms Library and bring up this message.

In Windows XP, the "Forms-Publish Form As" is no longer available under
Tools in Outlook. My personal forms library is still there, and existing
forms can still be used. However, I cannot make any changes to the existing
forms, nor can I figure out how to save new forms.

Any help will be appreciated.