they are not saved until outlook closes cleanly - so see if it's still in
task manager after closing. If so, you need to figure out what is keeping it
open.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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wrote in message
oups.com...
Okay here's the problem. Windows XP machine with Outlook 2003.
Favorite folders section will not retain folders that I place there.
I've tried creating a new profile. I've tried resetting the nav panel
with the switch (outlook /resetnavpanel). I've tried deleting the XML
files at C:\Documents and Settings\username\Application
Data\Microsoft\Outlook. It always does the same thing. Loses them
after restarting outlook. What other options do I have?