Anthony W wrote:

One of the users I support bought a new laptop with Office2003 on it.
Her old machine had all the mail in 2 PST files (outlook.pst and
archive.pst.) After setting up her mail (Internet mail for her home
office,) I copied over the pst files.

Copied them where?

I closed outlook and set up the
personal folders from the mail icon in the control panel. I selected
the folder type as outlook 97~2002.

Exactly what did you click? It sounds like you created a new PSt instead of
linking to the existing PST.

When I open outlook, I can see the folders within the personal folders
but not the mail. I tried the inbox repair tool but it didn't help.
This is the first time I've worked with Outlook2003 and frankly I'm
stumped.
Anybody have any ideas? The user is beginning to think I'm stupid and
I'm more than frustrated with it. The articles in the MS KB didn't
help me at all other than prove to the user I was doing it by the book.

Open Outlook. CLick FileOpenOutloko Data File, browse to the PST you
moved, select it, and click OK. it should now open and you should be able
to see everything. Drag-and-drop top the new PST that was created when you
installed OL 2K3.
--
Brian Tillman