Laphan wrote:

You are going to have to bare with me on this,

Isn't it a little cold for that? However, we can certainly bear with you.

In essence, user is using Outlook 2000 (possibly 97 couldn't check at
the time) on an XP machine and they have created a number of contacts
in the Contacts section of Outlook.

Problem is that when they do a new message and click the 'To' button
they can't get these contacts to appear in any of the lists that
appear, eg Global Address List, All Contacts, etc.

Add the Outlook Address Book service in ToolsServices
--
Brian Tillman