[Posting for ClassyLady2000, who's encountering difficulty]
When opening OE, the most recent message comes up open, but no message list
appears. The first message must be deleted before any other - the next most
recent - opens. With 1000 messages, she'd like to purge her inbox before
she'sa great grandma. Help?? Note, she's already been on the phone with 2
levels of 'help' and is still stuck with one message at a time and no list to
select from.