Hi Nancy,

Since the error report shows there are two accounts, can you check the
account settings to see if they are configured for the same email address?
When working with Outlook, you need only one account setting to access
emails from one email address. Remove the incorrect one if any.

Also, clear out the email from the Outbox and try re-sending another email
to yourself.

If it fails, better create a new profile in Outlook with one account
settings and try checking if Outlook sends and receives email in the new
profile. This will help to identify the problem.

http://support.microsoft.com/default.aspx?kbid=829918

If it works well, go ahead and configure the second account and test again
with some test emails.

Thanks,

Mittu

"NancyTG" wrote:

Oops, I accidentaly hit "post". Here is the log:

2006.06.20 08:47:03 WildBlue: Synch operation started (flags = 00000001)
2006.06.20 08:47:03 WildBlue: UploadItems: 8 messages to send
2006.06.20 08:47:03 WildBlue: UploadItems: couldn't send 8 messages
2006.06.20 08:47:03 WildBlue: Synch operation completed
2006.06.20 08:47:03 IMAP: Synch operation started (flags = 00000001)
2006.06.20 08:47:03 IMAP: UploadItems: 2 messages to send
2006.06.20 08:47:04 IMAP: UploadItems: couldn't send 2 messages
2006.06.20 08:47:04 IMAP: Synch operation completed

Even stranger is the fact that it is attempting to send 8 messages via one
account and 2 via the other account. I actually only have 1 message in my
Outbox. Thanks for your help!! Nancy

"NancyTG" wrote:

Hi Mittu,
I'm using MS Outlook 2003 SP1. I can't send to any recipient using Outlook,
and I don't get any error message. The progress screen shows the sending
operation completed with a green check, but the messages are still in my
outbox - italicized and bold. I contacted my ISP and they said it must be a
firewall problem, so I turned off all my firewalls but still have the
problem. I actually have two different email services and neither works, so
I am assuming the problem must lie with Outlook. I turned on logging, and
that confirms that the messages are not sent, but does not say why. Here is
the log:

"Mittu" wrote:

Hi,

What happens when you try sending emails to other recipients?
What exactly is the errors you receive and what would be the version of
Outlook?

Thanks,

Mittu

"NancyTG" wrote:

I am trying to set up an email account in Outlook to work with my internet
email provider. The "Test Account Settings..." utility works perfectly
including sending a test message. However, I cannot send regular messages
using that account. I have made it the default account, and also tried
specifying the account to use when creating the message. All help is greatly
appreciated! Nancy