Correct. All items under the compatability tab are unchecked. Also, my
screen resolution is at 1024 x 768. Rather puzzling isn't it?!?!

"Mittu" wrote:

Hi,

So under the 'Compatibility' tab, we have all the items unchecked?
It is important that all the fields are de-selected under the Compatibility
tab.

Also, make sure that your screen resolution is 1024*768 or 800*600 (Control
PanelDisplay Settings).

Thanks,

Mittu

"jlbsmom" wrote:

Thank you very kindly for your suggestion. I did as you said up to uncheck
the run in 256 colors because it was not checked. Should I check it then
restart then uncheck it and restart or will that do anything?

Thanks for the help.
Cheryl

"Mittu" wrote:


Hi,

Could we try this step-

1.Get into C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe .
2.Right click on Outlook.exe.
3.Click on Properties - Click on Compatibility .
4.Uncheck Run in 256 colours under display settings .
5.Click on Apply and Ok.

Restart the machine and try again.

Thanks,

Mittu

"jlbsmom" wrote:

I stand corrected, slightly. It now happens throughout all of Outlook
although it started with just my email. This has almost acted as a worm or
virus as it started very spuratically and has increased in frequency over
time. I've been dealing with some form of this problem for at least the last
6 months and possibly up to the last year.