I tried that and have the same problem with the new profile:

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.


"Mittu" wrote:

Hi,

Try creating a new profile in Outlook 2000 in CWG Mode and try to open
Outlook in the new profile.

http://support.microsoft.com/default.aspx?kbid=195718

Thanks,

Mittu



"QuasiChameleon" wrote:

Tried "outlook /safe". Doesn't freeze.

Renamed files ... no change.

C/W mode says "There was an error reading your Internet e-mail service.
Click the Tools menu, click Services, delete the service and then create a
new one." This is the only error I get.


"Mittu" wrote:

Hi,

Can you checkif Outlook freezes when you open Outlook through
Start-Run-outlook /safe

Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat',
'outcmd.dat' files to 'file name.old'.

Also, if Windows generates an error report, provide the 'Mod Name' in Error
report.

Thanks,

Mittu



"QuasiChameleon" wrote:

Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode.

Under IMO (Internet Mail Only) mode:
"Tools - Accounts..." doesn't respond.
"Tools - Options - Mail Delivery - Accounts..." doesn't respond.
"Tools - Send/Receive" menu missing. Corresponding button also missing.

Under C/W mode:
"Tools - Services - Internet E-mail - Properties" doesn't respond.
"Tools - Options - Mail Services - Check for new mail on:" is empty.

Updating Outlook 2000 to a later SR hasn't helped.
Still receiving email at my ISP.
Unable to find existing solution on newsgroup.

How can I fix this? Your help appreciated.