Thanks for the update! I learned something today, too.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Magnolia Family Psychiatry" m wrote in message ...
Hey, I called Tech Support and figured out what was going on. Apparently,
the options were not coming up because we had not configured an e-mail
address with Outlook when we installed the program, since we aren't doing
e-mail through Outlook. We just set up a fake e-mail address, and it came up
just fine! Now, all we have to do is find a program that will fill in the
"subject" field of the appointment form for us. Thank you so much for your
attention and replies!

"Magnolia Family Psychiatry" wrote:

Yes ma'm, I did. There is no option for a new appointment in the Actions
menu, even when I have a regular (not BCM) contact selected. Did you have a
chance to look at that demo video? I understand if you didn't, I was just
wondering if you saw what it is I'm looking for.

"Sue Mosher [MVP-Outlook]" wrote:

Did you also look on the Actions menu while you had a regular (not BCM) contact selected?

"Magnolia Family Psychiatry" m wrote in message ...
Yes, I tried it in both, and it didn't come up in either. To give you an
idea as to why this is so frustrating, let me point you toward a demo on
Microsoft's website for this product. The name of the demo is "Microsoft
Office Assistance Demo Manage patient appointments," and here's the address:

http://office.microsoft.com/en-us/as...058321033.aspx

Click on "watch the demo," and a little promotional movie should play. At
exactly 56 or 57 seconds into the demo, it shows someone right-clicking on a
contact, and in the right-click menu it shows the option "New Appointment
with Contact." It is very frustrating to see the option in a demo
distributed by Microsoft when the option isn't appearing in the product we
bought from Microsoft. In fact, this very demo is one of the things that
persuaded us to buy the software, so I guess you can see why we're scratching
our heads over here! Once again, sorry if the post is a little long, and
thank you for all of your attention!

"Sue Mosher [MVP-Outlook]" wrote:

I don't have a copy of BCM installed here, so I can't say. Did you do the comparison yourself?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Magnolia Family Psychiatry" m wrote in message ...
I tried following your advice, and the option still isn't showing up in the
right-click menu. Should it be showing up in Business Contacts? Or is this
something that only works under the normal Contacts view? Getting the names
to show up in the subject line is a bridge we'll cross later; for now, we
need to get this to work! Any other advice, short of calling tech support?

"Sue Mosher [MVP-Outlook]" wrote:

I'd suggest that you try resetting the toolbar -- View | Toolbars | CUstomize. You'll also find an option there to always show full menus.

We want to be able to do this, and then automatically have the calendar
display the contact's name in the appointment slot instead of having to
re-enter it in the subject line.

Then, you're talking about a custom application or a contact manager other than BCM. No Outlook version does that out of the box.

"Magnolia Family Psychiatry" m wrote in message ...
The actions menu doesn't display the option either, although I seem to
remember it at least showing up there on the other computer (which I think is
more up-to-date than this one, or might have a better version.) On this
computer, the contacts are in the default Contacts folder. On the other
computer (our main one), where we do all of the scheduling anyways, the
contacts are in the BCM Contacts folder. I don't ever recall seeing the
option coming up on either computer.

Ideally, the ultimate goal is to get to a point where we can highlight a
patient's name under Contact's, right-click, choose to schedule a new
appointment, and only have to enter in the date and time of the appointment.
We want to be able to do this, and then automatically have the calendar
display the contact's name in the appointment slot instead of having to
re-enter it in the subject line. This goal is just an eventuality, however;
for now, we'd like to be able to schedule an appointment with one of our
patients by clicking on their name, so we don't have to go back and forth
between the calendar and the contacts tab. Is any of this making sense? If
I'm not being clear, please just let me know and I'll do my best to
reiterate. Getting this program to behave is one of my primary assignments,
and I'm getting frustrated by the difficulty of researching this on the Web.

"Sue Mosher [MVP-Outlook]" wrote:

Weird. Are these contacts in your default Contacts folder or the BCM Contacts folder? What about on the Actions menu?

"Magnolia Family Psychiatry" m wrote in message ...
The options I get are "open," "print," "new task for contact," "new journal
entry for contact," "link," "call contact," "call using NetMeeting," "follow
up," "categories," and "delete."

"Sue Mosher [MVP-Outlook]" wrote:

What choices do you see on the right-click context menu?


"Magnolia Family Psychiatry" Magnolia Family wrote in message ...
We have the Outlook 2003 that came with Microsoft Office 2003 for small
businesses, including Business Contacts Manager. We've seen a promotional
video for the program that clearly shows a person right-clicking on a contact
in the "contacts" view and being able to select the option "schedule new
appointment with contact." We have been told before that this is a feature
of the program, but the option is absolutely nowhere that we can see!!! The
office at our practice gets a little hectic at times, so being able to just
click on a contact and schedule a new appointment for the contact without
having to constantly re-enter the same information over and over again (such
as name, telephone #, etc.) would be a great help. I've posted this in
another forum, and have received no answer. All of the "help" and
"troubleshooting" topics I've pursued in the program and in Microsoft Office
online are basically promotional advertisements for the program's features,
not actual help!!!