Marissa wrote:

don't know the exact wording, it usually only happens on the first
"reply" email of the day.

The the next time it happens, note the exact text and post it.

i have outlook 2003, word 2002

You do know, don't you, that if the versions of Outlook and Word do not
match, that you cannot use Word as your mail editor or use any of the
integration features, like mail merge that make Office so useful?
--
Brian Tillman