Neil wrote:

Pardon my ignorance but what is an MVP. Are you guys part of
Microsoft and doing tech support?

MVPs (Most Valued Professionals) do not work for Microsooft but have
demonstrated an extraordinary knowledge of the application(s) discussed in
the newsgroups they visit, answering questions in their free time because
they're interested in helping others. See this:
http://mvp.support.microsoft.com/

Newsgroups are not official Microsoft support channels.
--
Brian Tillman