Jim and fellow OE6 Experts,

Sorry to intrude - but I've been trying to troubleshoot OE6
connectivity to my wife's Verizon account and found your name and the
'Telnet' troubleshooting technique from past posts.

Here's the problem - As of a week ago - my wife has been unable to
receive - pull - her email from incoming.verizon.net.

Here's the classic error message:
Task 'incoming.verizon.net - Receiving' reported error (0x800CCC92) :
'Your e-mail server rejected your login. Verify your user name and
password in your account properties. Under Tools, click E-mail
accounts. The server responded: -ERR [AUTH] Authentication failed'

I've tried the Telnet login and I CAN"T telnet in under her account -
but I can telnet with my account. When I telnet here are the messages
I receive for her failure and my success:

Wife's Account - Fail:
C:\Documents and Settings\Compaqtelnet incoming.verizon.net 110

+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server
6.2-4.02 (built
Sep 9 2005))

+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server
6.2-4.02 (built
Sep 9 2005))
user bhchurch
+OK password required for user
pass xxxxxx-ERR [AUTH] Authentication failed

My account - Success
C:\Documents and Settings\Compaqtelnet incoming.verizon.net 110

+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server
6.2-4.02 (built
Sep 9 2005))
user lvdileva
+OK password required for user
pass xxxxxx
+OK Maildrop ready

I've have contacted Verizon 9 times in the past week and all the
assistance I get from them is rechecking out OE6 settings - which are
correct - and the 'can' answer we can't support OE6 - contact Microsoft
- And use our Website (Verizon) for email - which of course - she can
login to just fine!

I have tired everything in the Newsgroup - turned off anti-virus,
delete the inbox.dbx file, changed password, etc, etc, etc.

If I CAN'T telnet in to incoming.verizon.net with her account and I CAN
telnet and my OE6 account connects - does that mean that OE6 is OK -
and that something is wrong on Verizon's side?

Also, I have tried her account on three other PC's with OE6 and get the
same error message!

Any help or information is greatly appreciated!

Thanks for your time!!! Les DiLeva
email and