That will reset the toolbars to their pristine state and the user can
recreate the custom toolbar then. A hint for future reference - once
created to the user's satisfaction, close Outlook and make a copy of the
outcmd.dat file for safekeeping. Everytime the toolbars are customized,
make a new copy. If/when you need to rename outcmd.dat to old to fix
problems, simply copy over your last saved version to the same directory
where you renamed outcmd.dat to .old.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gary asked:

| I have a user on an IBM T-30, win2k, outlook 2003. He is creating a
| customized toolbar with custom flags. When he closes and reopens
| outlook they are not there. Would deleting the outcdm.dat file be a
| fix for this? Thank you.