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ups.com...

This is a wierd one. I have a client who uses OE6 to send/receive email
from his earthlink account. Basically what is happening is he composes
email offline in OE6, shuts his computer off, then turns his computer
on at a later time, connects to the internet and then sends the offline
messages. Problem is that those messages are never received by the
recipient.

When he gets online to send the messages, he hits the send/receive
button. OE6 goes through the motions as it says it is sending the
messages. When it is done sending, the outbox is empty and no error
messages appear. A day later he will get a call from a client asking
if he ever sent the message.

The key here is when he sends the messages offline, then shuts his
computer down. When he composes messages in that scenario, the
messages never get delivered. However, if he writes an email offline,
then connects to the internet without shutting down his computer, then
the message is delivered to the recipient without a problem. This
issue exists on both of his laptops, both using the same version of
OE6, and both have identical settings.

If any one has a clue as to why this is happening, I would greatly
appreciate your help.


Have him turnon logging to see what is going on.
A log file will be saved in the message stores folder.

Tools | Options | Maintenance tba
check the box to log Mail

They canfind the message stores folder by clicking on the Stores Folder
button on the same tab (Maintenance)

Also, they will need to have hidden files and folders unselected to be able
to see them as well as not hiding file extensions.

From Windows Explorer
Tools | Folder Options
Views tab
Sleect "SHow all files and folders....."
Uncheck "Hide file extensions for known file types"
Click Apply then OK