It's really up to you. You can create a new OU in AD and put all such accounts there as mailboxes. Or you can create them all under the same parent folder in Public Folders.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"agcintucson" wrote in message ps.com...
Being relatively new to Exchange and Outlook, I'm looking for the best
way to implement a situation where there is a generic email account
that the outside world sends to that a number of people need to
monitor.

Right now what I have done is set up an email enabled Public Folder and
simply give permissions to that folder to the appropriate people. I
also hide that address so it doesn't display in the GAL, since there is
no reason for internal folks to write to that address.

However, one problem I see with this scenario is I can't find an
effective way to look at all email addresses in the system. If I
continue creating these email enabled folders how do I keep track of
them?

Is it better just to create an account in AD and a mailbox for the
generic address? That seems cumbersome because then I have to remember
passwords for each account as well as create a profile on my machine
for that account in Outlook (or use OWA). Advice please!