Whoa! And I thought Dell was bad. You definitely have bigger problems than a
damaged identity.

I feel for you.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...
BTW Bruce, regarding the original problem of not being able to create new
folders in OE...I can now create folders again, but I don't know what
fixed it. About once a month for the last 4 months that creating folder
problem occurred and seemed to fix itself after a day or two, but
rebooting or turning the computer right off and then on again is NOT the
fix cuz i tried that several times. I have a strong suspicion that
something(s) wrong with the hardware on this new computer. I'm thinking
the video card and/or the processor (the new Duo Core). So far the
computer has crashed and shut down completely 5 times (about once a month)
with messages about "memory non-parity", "Driver_IRQL_not_less_or_equal",
"Windows has shut down to prevent damage to the system..." and I'm sure
the video card (the new ATI x1400) is a problem too cuz the screen saver
never works even though it is set to, and the displayed images are often
corrupt, or replaced with red "x"s. It is also slower right from the start
than my last computer even though it's brand new and supposed to be the
"high-end" entertainment centre. So it maybe that the folder problem has
nothing to do with the OE software.

If your wondering why I haven't sent this one back already....this is the
third computer I have been sent since my purchase and I just don't trust
the manufacturer to get it right a fourth time. The first one had a loose
'right-click' mouse pad button that rattled loudly due to the subwoofer
located directly underneath on the bottom of the laptop....I called them
after 4 days thinking it might be a simple repair, their techs told me
that it couldn't be fixed because it was an integral part of the laptop's
frame and they would send me a new one and to send the first one back when
the replacement arrived. After waiting 3 weeks, I called to find out why
it hadn't arrived (they told me 10-14 days) and I was told that the system
exchange was recorded in my file but for some reason it hadn't been
processed. They couldn't explain why. The replacement arrived 2 weeks
after that, but it was not at all the custom product I had ordered and
many hardware and software components I had paid extra for were not
included in the replacement ie. dvd burner only a cd burner/dvd rom, 128MB
dedicated video card now only 64MB shared. I called again, they apologized
and said another replacement would be sent and to send the 2nd computer
back when the replacement when the 3rd arrived (10 -14 days).

4 WEEKS later...it arrives...a few minor inconsistencies from the original
purchase order (they couldn't get it right again) but by now i'm sick of
the whole process, all my wasted time, and I just don't trust them
anymore.What good is a warranty if their people just can't get things
right?!! This computer was supposed to make my life easier, not take up
more of my valuable time. After spending $3500 for a "high-end" model, I
just expect it to work the way its expected.

What i've told you here is the long story made short. I could go on, but
you'll get as frustrated as me. So this manufacturer has already lost out
on over $12000 more in sales that the rest of my family was planning to
spend this year on new and upgraded computers because of my experience,
not to mention other potential sales as I have made sure to tell this
story to others as well, and you know i will never buy from them again!
But they're a big company, I paid for the computer in full up front, and
they don't care about us little guys. Oh, and if I had have sent it all
back for a refund, they were going to keep $850+ for their 25% restocking
fee....for all MY trouble...HA... what a &^$*^%$ joke!!!

Sorry for the venting, but I bet it makes all the little software bugs
seem like just little annoyances now, eh? (ya, I'm Canadian)...And I'm
sure you can really understand now how appreciative I am for your
assistance! Way more valuable than the manufacturers techs....so thanks
again to all of you!!! I can't believe you're just volunteers...You have
my utmost respect too!!!!!!!!!!!!! -Dan


"Dan" wrote in message
...
Thanks Bruce ( & Mac)
I will just continue in this thread to prevent confusion, the new post
was an accident.
While kb911567 hasn't caused me any obvious problems yet, i think it
would be wise to install kb918766 as a preventative measure. But I would
like to confirm that i will be doing this correctly as the link Mac gave
me ( http://insideoe.tomsterdam.com/ ) included additional instructions,
and I have never edited a registry key before. Therefore I should do
things in this order?
1. Uninstall kb911567
2. Windows Update to reinstall kb911567
3. Windows Download Centre to install kb918766
4. then click the "small registry file" at the above link, save to
desktop, right-click the file and click 'Merge'

And then I'm all set?


"Bruce Hagen" wrote in message
...
You're welcome.

I am not sure from this post whether you're saying the problem was fixed
or not? I hope it was. If so, what was the fix that worked? Continuing
on your original thread is the best way to keep going so we don't have
to hunt around.

The patch will be released in Windows Updates in the future as part of a
cumulative patch being worked on, but you can download it now. It won't
cause any conflicts.

BTW, we are all volunteers, so don't worry about us losing our jobs. I
would just spend more time fishing. But the way MS works, I think we'll
be around for awhile. g
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...
Thankyou both Bruce and Ron, for answering my questions and helping to
clarify things for me. I have found reading all these newsgroup
messages much more enlightening than trying to find solutions in the
help and troubleshooting files of certain programs and certainly much
more helpful than my computers oem techs (who seem to think the answer
for everything is to uninstall and reinstall and then all the extra
work of restoring settings and files only to find that the problem has
not been solved!!!)

Seeing that many of the issues in this forum have been known for some
time, it's unfortunate that these are not included in the instructions
and help files with the programs....it would have saved me many wasted
DAYS...maybe MS will include this info in future version's
troubleshooting sections...not that i'd like to see you out of your
jobs....but many of these problems seem to be so common!! I'd have
looked here long ago, but I had a great deal of trouble just getting
subscribed, and then a whole day of work just to get a message
posted...I couldn't post because OE told me no sender was
identified!?!? Couldn't find instructions in the help files but finally
I have figured it out!!

Bruce, I think your "advice to help keep problems to a minimum" should
be the front page of OE or the first page of the help files....I
suspect this room would be empty most of the time! I already do follow
this advice, but I had to figure it all out (time-consuming) by trial &
error or by mistake!

Thank you both again for helping me get a grip on all this, I think I
should be good now, but I have one more question regarding the patch
you suggested (KB918766)

This computer is only 4 months old...supposed to be a high performance
laptop...Centrino Duo Core, Windows XPsp2 Pro MCE 2005, 1024 MB RAM,
ATi Radeon x1400 video card (although i am quite sure the video card
has a hardware problem, but thats another story) so my question is
this...

I keep windows and office up-to-date with ALL high-priority AND
optional updates. Microsoft.update tells me there are no other updates
available for my system. I could not find KB918766 listed under the
add/remove programs (and i do have "show updates" checked). Do I
already have this update in one of the other cumulative updates and/or
why doesn't microsoft.update offer this patch when i check? I haven't
downloaded this patch from your link yet as I do not want to cause a
conflict or reversal of any of the other updates I have received, so
your answer to this question would be greatly appreciated. Thanks once
more - Dan