Sue

Yes, I went to Tools / Options / Mail Format and changed "Compose in this
message format" To Rich Text in the dropdown, then restarted outlook and
tried it.

I have also tried ticking the two tickboxes about composing and reading in
word and separately tried to change the internet format to use outlook RTF
format incase for some reason the send was done using internet style.

I had found some articles saying you could do this per address but the
options dont appear for me, I'm guessing because were on an exchange server
and all of our contacts etc come from the internal address book.

I've raised a prem support incident now - but one thing I dont understand
(aside from the fact the option is disabled) is if I specify a template how
do all of the users of the form get the right template?

thanks for all of your help / suggestions


"Sue Mosher [MVP-Outlook]" wrote:
Did you follow my instructions and set your default message format to RTF before doing anything else?