I'm glad you got it all fixed.

We are well aware of how difficult it can be to provide help remotely.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"B.W." (del xxx) wrote in message
...
I have heard from my friend again and got many more details this time.

She is a bit of a newbee and it was difficult for her to understand me
and me her, especially over the phone, describing what she sees on the
monitor. Finally after about 15 minutes talking her through things I
finally discovered that she had still got ticked 'Do Not allow
attachchments to be opened......... etc and this is the reason she
couldn't open the files. This had been the very first suggestion I
gave her on the first phone call and she had then said it wasn't
ticked.

She also only has SP1 so I suggested she might want to get SP2. Maybe
this is why she was seeing some different wording than I was.

Many thanks for all your help, and apologies for taking up so much of
your time. I really was beginning to pull my hair out trying to work
it out.

B.W.



"Michael Santovec" wrote in message
...
What exactly happens when they try to open a Word doc? Are they
getting any error message? Does anything happen?

If they try to open an attachment that OE has blocked access to via
the Preview Pane paper clip, the file name will be faded (light gray)
rather than normal black. In that case, clicking does nothing. If
it's the normal black text, something should happen if the click on
the file name, such as a Save or Open dialog or some error message.

An alternate thing they can try is using File, Save Attachments to
save the DOC file.

Or double click the message to open in its own windows. In that case
the attachment list appears at the top with the headers. They can
then double click the file name there to open or right click to get
some options. If the attachments are being blocked there will be a
warning message to that effect by the attachments.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"B.W." (del xxx) wrote in message
...
Thanks Michael. To re-cap what happens is that my friend phones me
saying
she can't open a Word doc I have sent her, which by the way is a doc
other
friends have no problems opening and then she goes on to describe
what they
are
seeing in their OE layout. I'm happy with my layout and have no
problems
and as I don't have preview pane open anyway I had forgotten that's
where
you see the paperclip. So I understand that if they have the
preview pane
open they see a
paperclip.

Then to go on to why they can't open a Word doc. Looking at the
information
you pointed me to, Word doc doesn't appear to be one of the formats
that
the Attachment Manager in service pack 2 seems to consider a risk.
More
things I will have to check out with my friend is have they got SP2
on their
PC, what Security zones they have selected and what if any error
messages
occur. So I have a bit more to find
out. Also see if they can open the file anyway with properties,
general
tab,
unblock.

Sorry to be so dim, hope my understanding of the attachment manager
is on
the right track now but I will need to re-read that info a few
times.

Thanks for all your help

Barb W


"Michael Santovec" wrote in message
...
I was addressing 2 issues. First you mention that you don't see the
paper
clip any more. That's what I was talking about regarding the
message list
and the preview pane. I was trying to determine where the paper
clip is
missing for you. Since you don't use the preview pane, that
wouldn't be
the problem one. The preview pane isn't needed to open attachments.

The second part regarding security settings was for your friend's
problem.
IF they haven't got the do not allow setting checked, then the
question
arises are they getting any error message when they try to open or
save
the attachment?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"B.W." (del xxx) wrote in message
...
I don't know if the friend has the Preview pane open or not, I will
check
that out with them. Because I never have my preview pane
activated I
didn't
think of it. I haven't seen their set-up I just got a call saying
they
could not open a Word doc I had sent and they said when they click
on the
paperclip
the attachment doesn't open. Shouldn't they still be able to open
or
save
the attachment with the preview pane open or not anyway?

I got them to check if they had 'Do not allow attachments to be
saved or
opened that could potentially be a virus' cleared, which they had.

I will print out How the Attachment Manager works and see if I can
understand it.

I'll have to get more details from my friend.

Sorry Steve I didn't realise I should have sent an answer to one
of my
previous messages I think possibly I didn't understand the answer.
I
always
put Thanks In Advance on my queries as I understood Newsgroup
etiquette preferred people not to send additional threads as this
only
clogs
and slows down the Internet more, that's why I usually put TIA. I
do
realise it must be a thankless task for you experts on these
newsgroups
and
I guess
you like to know if the suggestions actually solve the problems,
sorry if
I
seemed rude, it really was not intended, what would we mere
mortals do
without you people?

Many Thanks

B.W.



"Michael Santovec" wrote in message
...
Are you missing the paper clip in the list of messages or the
preview
pane?

If the list of messages, make sure that in View, Columns the
Attachment
column is included. If it is, you might try making it a bit
wider in
case
it accidentally got shrunk to small to show the paperclip.

If you aren't seeing it in the preview pane, you need to select a
Mail
folder, then View, Layout, Preview Pane, Show Preview Pane Header
in
order
to see the paper clip for attachments. If you select a News
folder,
then
do the above, that applies to news messages instead.

As for you friends having problems opening attachments, have them
start
he

To stop the blocking of Any attachments, see this article:
Cannot Open E-Mail Attachments in Outlook Express 6 After You
Install
SP1
http://support.microsoft.com/?kbid=329570

If you've installed XP SP2, then see:
Description of how the Attachment Manager works in Windows XP
Service
Pack
2
http://support.microsoft.com/?kbid=883260

To adjust which types of attachments OE blocks, see this article:
OLEXP: Using Virus Protection Features in OLEXP 6 and SP1
(OE removed access to the unsafe attachments in your email)
http://support.microsoft.com/?kbid=291387



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"B.W." (del xxx) wrote in message
...
When I receive an email with an attachment I no longer see a
paperclip
as
with earlier versions of OE and I have no problems opening
attachments.
However some of my friends still see a paperclip and have
problems
opening attachments. Is this an older build of OE 6 (this is
the
version
they are running) or some setting or other they have on their
computers.
Help on how to fix this please.

TIA

B.W.