Can you run Detect and Repair from Control Panel-Add/Remove programs?
Elect the Change option and then repair for Outlook.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, asked:

| Dear Milly,
|
| Thanks so much for responding, and sorry for the cross-post. More
| furious head scratching. I created a new mail profile, restarted
| Outlook using it, and the same problem recurred. Any more ideas?
|
| Susan