Have you created a new mail profile for that user?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"tim" wrote in message ...
I had to remove Office 2003 from an XP Pro workstation and install Office
2000. Since then the user's Outlook has issues with trying to view email on
the Exchange 5.5 server. When the user tries to print an email message in
Outlook, its says "ITEM CANNOT BE FOUND". this is for every message,
attachment or not. I removed 2003 thru the control panel option of remove
software.

thx in advance..