Thanks very much for that sue - my administrator had denied all knowledge of
being able to do it therefore armed with this I can recheck

The network drive is a no go for me I'm afrad, different desktops and
domains and such spread all over the orgaisation, about the only thing they
have in common is office.

thansk for your help - youve been way more use than the prem support
incident i still have running!



"Sue Mosher [MVP-Outlook]" wrote:

were on an exchange server
and all of our contacts etc come from the internal address book.Yes

Yes, in that scenario, you will not be able to specify RTF for the recipient, but the adminsitrator could do it.

if I specify a template how
do all of the users of the form get the right template?

You'd need to place the Word .dot template on a network drive that everyone can access.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"lemony" wrote in message ...
Sue

Yes, I went to Tools / Options / Mail Format and changed "Compose in this
message format" To Rich Text in the dropdown, then restarted outlook and
tried it.

I have also tried ticking the two tickboxes about composing and reading in
word and separately tried to change the internet format to use outlook RTF
format incase for some reason the send was done using internet style.

I had found some articles saying you could do this per address but the
options dont appear for me, I'm guessing because were on an exchange server
and all of our contacts etc come from the internal address book.

I've raised a prem support incident now - but one thing I dont understand
(aside from the fact the option is disabled) is if I specify a template how
do all of the users of the form get the right template?

thanks for all of your help / suggestions


"Sue Mosher [MVP-Outlook]" wrote:
Did you follow my instructions and set your default message format to RTF before doing anything else?