Thanks Milly. I have recreated their profile (several times) to no
avail.
I saw a "Clean up" utility on MS's sight. Might try that. I am
convinced that
the install of 2002 version (xp office) over 2003 has corrupted
something
(registry value or ?) that an uninstall doesn't fix.
thanks.


Milly Staples [MVP - Outlook] wrote:
Create a new mail profile - the installation probably corrupted the users.

--�
Milly Staples [MVP - Outlook]

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After furious head scratching, Japhy asked:

| Hello, thanks for the reply. Sorry, I don't know what you mean when
| you say
| "get the Outlook configuration to be exported for you from server &
| try to install it on
| client." Can you explain?
| thanks!
| Japhy
|
| Maru wrote:
|| Hi Japhy,
||
|| In this case i reckon you should ask the admin to get the Outlook
|| configuration to be exported for you from server & try to install it
|| on client.
|| just try it it will work may be the earlier one is corrupted thats
|| all the matter may be as per my exp. so far....
||
||
|| Yogesh Maru
||
||
|| "Japhy" wrote:
||
||| Hello, here is my situation :
||| I have a client who was connecting to Exchange running on SBS 2003
||| with Outlook 2003.
||| He installed Office 2002 Professonal over Office 2003 (including
||| overwriting Outlook 2003...he just wanted to get MS Access and only
||| had a 2002 cd).
||| He has been unable to connect to the exchange server since.
|||
||| I suggested, and he did uninstall Office 2002, and reinstalled
||| Office 2003, to no effect.
|||
||| I have recreated his Outlook profile, and get an 'underlined',
||| resolved name for the Exchange server componenet of the profile.
||| When He tries to expand his Mailbox-John Smith folder in Outlook, he
||| gets the error :
||| "Unable to expand the folder. The set of folders could not be
||| opened. The server is not available. Contact your administrator if
||| this condition persists."
|||
||| Any suggestions greatly appreciated!