zkid wrote:

Thanks for your idea. Now I have to figure out what to do about it.

You should be able to use the log file, which shows the complete SMTP
session between the client and the server, to beat the tech support people
over the head, since it proves it's their problem. If they won't take it
on, ask to speak to their supervisor. Escalate it as far up the chain as
you need to obtain satisfaction.
--
Brian Tillman