Sorry for the delay. Sometimes my work takes me offshore for a bit.
I went to the links you gave me for backup. There is so much ground to cover
there, so many links to go to. I've been on it for two hours and ended up
not being able to make out.

Would appreciate if you could give me the simple steps how to go about it,
on which link exactly to click to download, and the steps on how to progress
from there. Also how would I restore later if I have to.
Thanks

"Steve Cochran" wrote in message
...
See point 6 on that page I referenced earlier:
www.oehelp.com/OETips.aspx#6

You can get OETool and OEQB (both free) and then backup with a single
button click. See www.oehelp.com/OETool/

steve

"Ben Stevenson" wrote in message
...
Thanks for your prompt response.

On your last point, how do I backup the messages first? I am not that
good on computers. Just a little better than a newbie.
Thanks

"Steve Cochran" wrote in message
...
Your inbox is probably overfull and possibly corrupt. and / or your
entire message store is corrupt.

Go to File | Identities and set up a new Identity. That will give you a
new Identity. Then go to File | Import | Messages and import from the
older Identity. Then select all the inbox messages that were imported
and move them to another folder (create one first). Then go to File |
Folder | Compact in the inbox to compact it and shrink it down to
nothing.

That should take care of the problem.

See also www.oehelp.com/OETips.aspx points 2, 3 and 7.

I'd suggest you backup your messages too, before they get lost, which
happens a lot.

steve

"Ben Stevenson" wrote in message
...
When I first open Inbox, there is the hour glass next to the pointer.
Messages are downloaded but I cannot open or delete them. I have to
wait for about two to three minutes for the hour glass to go away and
then I can proceed as usual. What can I do about this hour glass
problem?
TIA