Thanks for your help. Not only did this help people using cached exchange
mode but PDA device users as well.

"Sue Mosher [MVP-Outlook]" wrote:

Beginning with Outlook 2003 SP2, users can work with most .oft form templates files only by opening the template from the Tools | Forms | Choose Form dialog, browsing for User Templates in File System. This means that if the .oft file is sent as a message attachment, the user must save it to the local hard drive first.

The article at http://support.microsoft.com/?id=907985 explains this change in more detail and suggests best practices.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"LeoBloom" wrote in message ...
When employees at our company are using cached mode, custom message forms
(*.oft files) do not show up. Originally when they clicked on the form it
showed up as an attachment in the msg. After I upgraded to SP2 for outlook,
it puts the email address on the new msg and just a cursor in the email body.
We also upgraded to Exchange 2003 recently but employees that are still
using OUTLOOK 2000 do not have this problem. Any suggestions are greatly
appreciated.