The Importers and Exporters are usually installed by default. Perhaps you
specifically excluded them when you installed Outlook the first time.

How is having your installation kit available when you want to install
somethign "jumping through hoops"? Is having to get a hammer when you
want to drive a nail "jumping through hoops"? Is requiring you to use
your car keys when you want to start your autombile's engine "jumping
through hoops"?

Hoop #1) My customer merely wants to copy her address book from a computer
running Office 2003 to a computer running Office 2002. For some reason, a
..pst file created with Outlook 2003 is NOT accessible to Outlook 2002. If
it were, I wouldn't have to worry about Hoop #2.

Hoop #2) When I re-installed her Office 2002 onto her freshly-reformatted/XP
re-installed hard drive, I simply chose the "defaults", i.e. I mistakenly
assumed that everything that I'd need would now exist on the hard drive.
Then, I brought her computer back to my shop, to tweak things a bit better,
not expecting to need the Office 2002 disk. Of course, I can drive back up
to her house to grab the disks, but time is scarce and gas is expensive;
what I assumed I'd be able to do at my shop I'll have to do at her house.
Then, if something ELSE comes up short, I may have to come back to my shop
to do more research, which I prefer to not do in the presence of a customer.
So, I guess I'm anticipating yet another hoop...

Hoop #3) I do wish that things like the "Translator" program would be
available on the MS Web site. It has no intrinsic value, and is of no use
to anyone who hasn't already paid for an Office license. If it were there,
we wouldn't be having this conversation.

sa