In article ,
=?Utf-8?B?SmltIEZhbm5pbmc=?= wrote:
We've tried testing the form but, have hit a "snag". We receive the form in
OL2K fine, but when we "forward" a response back to our customer, they only
see the message field. Is there a "fix" for this?

Probably not. Forms do not survive well outside of an Microsoft/Exchange
environment. But, if it is ever to work, you must be sending your reply back
to them using the TNEF wrapper, something you have never heard about. However,
to control this you need to open the contact data item for this customer,
right-click the email address you are using, choose properties, and on the
bottom of the properties panel is a check-box that is labeled "Always send to
this recipient using rtf", That box must be checked and the properties ok'd
and the contact item saved.

You have also published the form to your personal forms library, have you not?
And they should not be sending the form design with the message.

--
Hollis Paul
Mukilteo, WA USA