You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages from the old identity and
delete it.
How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~
"CSW" wrote in message
news
bnIg.14257$WK4.8374@fed1read06...
Bruce:
Thanks for the quick reply.
1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions provided
in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435, I
felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in websites
and have used HTML). It's OE6 that's not rendering it properly and only
within the past month or two. I tried composing a mesage in Word 2003 and
was able to change font sizes there. When I copied/pasted the message into
OE6, it did not show sizes properly. The entire message was in 12, no
matter what font was selected.
CSW
__________________________________________________
"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.
Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.
Also see:
OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001
OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730
OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435
OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895
OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~
"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.
She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size always
reverts back to 12 no matter what size is picked from the drop down
list. The minute a key is pressed, the size goes back to 12.
I tried to help her (I am a retired programmer and fairly technical) and
did many Google searches and searches in the MSKB. I found several other
users who had the exact same problem but I was unable to find a
resolution.
Any ideas would be greatly appreciated. Thank you.