Hi,

We have an e-mail address for our Support team. All support requests
are sent to that one address and are read by our technicians. The
problem is, the support team is quite large, and it's impossible to
tell which requests have been read, which haven't, which are being
worked on, etc, unless you e-mail everyone on the team to say "Hey, I'm
working on this request!"

Is there a way to make the Inbox a resource, so if Bob marked an e-mail
as read, or flagged it, then Billy would see that reflected on his
computer as well?

Thanks!!