First, reinstalling OE is not likely to help. See Ron's message on how to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you cannot,
then the problem is definitely not OE. If you can telnet, then in OE try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email reader
(which is Outlook Express 6). I've scanned for viruses and found nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that this
action will export msgs to MS Outlook or MS Exchange. Don't think I have
either. But I press OK anyway and get an error message "An error occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather