Thank-you, Ron.

I actually didn't know how to back up my e-mail and your description was
really helpful.

Talked to my ISP again - different support person of course - and they did
some other things to the settings, including removing and re-adding my
account, which worked.

Earlier, I turned off the antivirus email scanning, as you suggested, but
that had no effect. My ISP person, however, thought it would have an effect
on outgoing mail. So I now have the email scanning of outgoing mail disabled.

And all is working fine.

Thanks again.

"Ron Sommer" wrote:

Are you scanning your emails for viruses?
Turn off the email scanning.

Tools, Accounts,Mail tab, highlight an account, Properties, Server tab
Are the pop and smtp server names correct?

File, Export works with Microsoft Outlook or Microsoft Exchange installed on
the same computer.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

Backup the files to a new folder.
Open OE, File, Import, File| Import| Messages| OE6| Message store
directory, then browse to the new folder.
--
Ron Sommer


"Heather01" wrote in message
...
: 1) A short while ago I suddenly couldn't log onto my email server anymore.
I
: try, and get a Logon dialog. I exit from that and an Error msg appears,
with
: "Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
: you identity the problem. I've checked the settings out with my ISP
: (Sympatico) and they say there's nothing wrong with the settings or
anything
: on their side, and that there must be something wrong with my email reader
: (which is Outlook Express 6). I've scanned for viruses and found nothing.
The
: ISP also suggested uninstalling and reinstalling OE. Which leads me to my
: second question...
:
: 2) I would like to export all msgs to some recoverable file so I can
: uninstall OE. I go File/Export/Messages, and get the instruction that this
: action will export msgs to MS Outlook or MS Exchange. Don't think I have
: either. But I press OK anyway and get an error message "An error occurred
: while initializing MAPI."
:
: So, do you know what might be wrong with my OE? And, if I need to
: uninstall/reinstall, how can I first put my messages somewhere safe?
:
: Grateful for any and all tips,
:
: Heather