1) You need to change the MessageClass on the existing items to point to your new form's class. See http://www.outlookcode.com/d/newdefaultform.htm#convert for several tools and scripts to accomplish this.

2) Could be that some users are using a cached Public Folder\Favorites folder, so more than one person is updating the contact, then syncing their changes.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"yellowfish" wrote in message ps.com...
Hi,

We recently upgraded from Exchange 5.5 to Exchange 2003. Public folder
contacts we moved via a PST file.

Couple of problems/questions

1) How in Exchange 2003 can we change the public contacts to use a new
default form so that it also changes current contacts?

2) Users are suddenly getting conflict messages when they update
content or add new contacts, why is this?

Thanks for your help