Apologies if this isn't the correct NG but as the problem affects accessing
IE and OE I thought it pretty close.

My problem is that the broadband connection is lost several times every
evening (it doesn't happen in the day time). Sometimes it 're-dials'
(usually connecting at a slightly lower speed) but sometimes I have to
reconnect manually and sometimes it will 'complain' that there is no dial
tone. This started only when Wanadoo (now Orange) upgraded the connection
from 2.2Mb to a now (at least) reported 6.6Mb. I consider I should have a
continuous connection - or at least a seamless re-dial as and when that is
necessary.

It is very difficult to get Orange to take this problem seriously. Each
'agent' spoken to has a different view of the cause and there is no
'joined-up' thinking. Each time I speak to someone we have to go through
the ritual of unplugging, plugging the modem, closing down, booting up as
they just will not believe that it was done before. I have downloaded and
installed the driver update for the SpeedTouch330 modem.

I suspected that the fault is with BT not coping well with increasing
traffic. However, surely, traffic in the day time is also heavy and I
shouldn't see this problem past midnight?

Has anyone any views on what may be causing this problem and, more
importantly, how to get rid of it?

Thanks.

Bill Ridgeway