Here are your previous steps, and my results.
1. Disable email scanning by your anti-virus application. - My eTRust Anti-V
never did scan any eMails.
2. Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive............
I have not used ANY Symantec production more than a year, and never will
again. I use only CA eTrust anti-virus.
3. If the behavior persists, your current Identity may have been
damaged..........
I exported all my eMails. Then I exported my address book.
Then I created a new Identity and followed all the instructed steps and
installed the patch, KB918766.
Then I tried to import my messages and got an errorthat said that "an
error occured during
the import process", and no messages were imported to the new Identity.
The I returned to my old Main Identity. The same situation exists in
that all the emails are listed,
but when I open any of them the message text area is still all blank.
Also my address book is now empty, and when I tried to re-import it I
got a message that said that
"an error occured during the import process" and now my address book is
completely empty
in both the Main and the New identity.
Now what boss ?
Dan
"PA Bear" wrote:
Also, there are no entries in "Add/Remove Programs" for either Internet
Explorer or Outlook Express.
No, and there shouldn't be. wink Both are integral parts of Windows.
1. Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:
paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
2. If the behavior persists, your current Identity may have been damaged by
the Email Scanning, especially if its the default Main Identity. Try one or
more of your accounts in a new Named Identity (File Identities Add new
identity). Assuming all is well, (1) compact all folders in the old
identity, (2) import messages from the old identity into the new one, and
then (3) delete the old one (File Identities Manage Identities).
To avoid such corruption in futu
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm
- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.
- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3
This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.
- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~PA Bear
Dan McGarigle wrote:
Hello PA Bear !
My Windows version ? Windows XP Professional, with SP2; all updates are
current.
OE Tools Options Security Block images... is NOT checked
OE Tools Options Read Read all messages in Plain text - is NOT
checked
Is your anti-virus configured to scan incoming & outgoing mail ? Yes, but
how would that affect previously received messages, i.e. those received
month or year ago
which all display a "blank message text area" ? I can't see the contents
of
ANY emails, old or new today. I use Computer Associates "eTrust"
anti-virus.
Start Run (type in) regsvr32 inetcomm.dll [OK] & reboot = NO
BETTER.
Also, there are no entries in "Add/Remove Programs" for either Internet
Explorer or
Outlook Express.
Thanks PA Bear !
Dan
"PA Bear" wrote:
Windows version?
OE Tools Options Security Block images... (checked?)
OE Tools Options Read Read all messages in Plain text (checked?)
Is your anti-virus configured to scan incoming & outgoing mail?
Start Run (type in) regsvr32 inetcomm.dll [OK] & reboot Any
better?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)
Dan McGarigle wrote:
Today I received 12 new eMails. When I opened one of them, which
happened
to
by from my ISP, then the text area of the message is completely empty,
so
I
couldn't read the email from my ISP.
Then on the OE main menu of messages, I right clicked a message, and
went
through the messsage's Properties to the point where I was able to read
the
"Message Text".
But, when I click on the messages, any of them, in the main OE 6 list of
emails, then they all display "From", "Date" "To" and "Subject" in the
message display window, but the text area of any message that I open is
a
completely empty and blank area.
This poroblem started just today around 1:00 PM. Earlier today I was
received emails and thir contents are displayed in each one's message
window
when I open them.
I cannot find any "option" that affects the display of message text.
What am I to do to display the contents of any message ?