Since this is a little vague, I will provide some options. Hopefully, one
will help.

By each having their own logon account, is this for the bouts Welcome
Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being experienced
with my parents PC. I will describe this as best I can since I have not
see it for myself and I am getting descriptions from very, very, novice
users.

My parents have Win2k Pro. Each one has their own login account, and
their own email account. My mother's IE and OE work fine. My father can
launch IE fine. However, when he launches OE, it starts as though the
Identity setup has been lost. When I try and guide him thru selecting
Managing Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also wondering what
might be done to correct this. Please let me know. Any suggestions will
be appreciated. Thank you.

Mark