Perhaps something here may help. All common problems.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

Or a password problem:

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361

Last resort, try a third Logon. Set up a new account for the problem account
there. If that is working, you can backup & restore OE messages.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello Bruce:

I will look at these options, but I think this will not provide a solution
since my father's OE setup did not have an Identity password when first
setup. And I am pretty sure he would be unable to change this himself!!

When I mentioned that my mother and father have separate login accounts
and email accounts, they each use their own login and password at the
Windows logon screen (CTRL-ALT-DEL), and only their own email account is
setup in their OE account.

For example, my mother presses CTRL-ALT-DEL, input her Windows login
(i.e.: mom) and it's account password. If she wants to get her email, OE
is setup with her ISP info for say . My father also starts
windows with CTRL-ALT-DEL, and inputs user "dad" and it's account
password. His OE account used his ISP account info (i.e.: ).

Thank you for your input.

Mark


"Bruce Hagen" wrote in message
...
Since this is a little vague, I will provide some options. Hopefully, one
will help.

By each having their own logon account, is this for the bouts Welcome
Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to
retrieve your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I can
since I have not see it for myself and I am getting descriptions from
very, very, novice users.

My parents have Win2k Pro. Each one has their own login account, and
their own email account. My mother's IE and OE work fine. My father can
launch IE fine. However, when he launches OE, it starts as though the
Identity setup has been lost. When I try and guide him thru selecting
Managing Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also wondering what
might be done to correct this. Please let me know. Any suggestions
will be appreciated. Thank you.

Mark