You need to follow the instructions in the article about the hotfix and simply call Microsoft and tell them you need it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Texas tennis player" Texas tennis wrote in message ...
I have tried to "send to Outlook" a flight itinerary from aa.com. I keep
getting an error message that it cannot be imported. I have downloaded SP3
for Office but I read that there is an additional hotfix that will enable me
to import calendar events that were more than likely created with a later
version of Outlook than 2000.
I would like to find the hotfix download but have been unsuccessful on
microsoft.com