Hi Bruce:

Thank you for these suggestions. If all else does fail, I think
your last suggestion about a 3rd login and then backup/restore would
work. Getting access to his system remotely is the fun part.

Mark

"Bruce Hagen" wrote in message
...
Perhaps something here may help. All common problems.

You may have a damaged identity especially if it is the default
Main Identity. File | Identity | Add New Identity. Create a new
one and test it. If all is well, you can import your messages and
Address Book from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

Or a password problem:

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361

Last resort, try a third Logon. Set up a new account for the
problem account there. If that is working, you can backup &
restore OE messages.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello Bruce:

I will look at these options, but I think this will not provide a
solution since my father's OE setup did not have an Identity
password when first setup. And I am pretty sure he would be
unable to change this himself!!

When I mentioned that my mother and father have separate login
accounts and email accounts, they each use their own login and
password at the Windows logon screen (CTRL-ALT-DEL), and only
their own email account is setup in their OE account.

For example, my mother presses CTRL-ALT-DEL, input her Windows
login (i.e.: mom) and it's account password. If she wants to get
her email, OE is setup with her ISP info for say . My
father also starts windows with CTRL-ALT-DEL, and inputs user
"dad" and it's account password. His OE account used his ISP
account info (i.e.: ).

Thank you for your input.

Mark


"Bruce Hagen" wrote in message
...
Since this is a little vague, I will provide some options.
Hopefully, one will help.

By each having their own logon account, is this for the bouts
Welcome Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool
to retrieve your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I
can since I have not see it for myself and I am getting
descriptions from very, very, novice users.

My parents have Win2k Pro. Each one has their own login
account, and their own email account. My mother's IE and OE
work fine. My father can launch IE fine. However, when he
launches OE, it starts as though the Identity setup has been
lost. When I try and guide him thru selecting Managing
Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also
wondering what might be done to correct this. Please let me
know. Any suggestions will be appreciated. Thank you.

Mark