I am having the same problem. When I click on new mail and then the "To"
button, the contact names are sorted by First names not Surnames, making it
difficult to easily find who I want. Even when I put the surname first the
program still sorts by first name. How can I force it to sort by surname?

"Russ Valentine [MVP-Outlook]" wrote:

Hard to say, since we don't know what you're doing.
Explain what you mean by "Business Contacts." Are you saying you're using
Business Contact Manager? If so, those questions should be posted to the BCM
group.
"Approximately 30%" tells us nothing. Which Contacts sort correctly and
which do not? What sort order did you set for your Outlook Address Book?
Fax numbers are not "duplicates." They are valid electronic addresses that
belong in the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
"Stan W." wrote in message
...
I am using Outlook 2003 Contacts as my email address book.
In Outlook 2003 Contacts, business contacts are filed as a full business
name; personal contacts are filed surname then christian name or initials.
When I open the email address book approx. 30% of entries are out of
alphabetical sequence, using the wrong name first.
Some names are duplicated using a fax number inplace of a email address.
What am I doing wrong?
Stan W.